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Contacting Technical Support

Telvent is dedicated to providing users with the most current information and assistance for our full range of products. Telvent's software users may contact Technical Support by email or by telephone. We accept email and phone calls/voicemail 24 hours a day. Incidents received after hours will be logged the next business day.

Support Phone:    970-266-4485

Support Email:     support@telvent.com

PLEASE NOTE:     Embedded images are often removed from inbound email. Please attach any images or screen shots you wish to send.

Support Portal (where you can create, view and update technical support cases):    http://tmm.ebsuite.com/supportlogin.jsp

Support Hours:    Monday-Friday, 8:00am to 5:00pm Mountain Time

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In an effort to make best use of your time with Technical Support, please provide the following information about your issue:

  • Version of ArcFM Solution software
  • Version of ArcGIS and ArcSDE software
  • Description of the problem
  • Miner event log that displays errors from the steps that produce the problem
  • Screen shots as appropriate

 

For ArcGIS and ArcSDE issues, please seek assistance from ESRI Technical Support.