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Deregulation and competition make it more important than ever for utilities to maximize the reliability of their electric distribution network, minimize outages, improve customer satisfaction, reduce costs, and improve safety.

Telvent’s Responder is a GIS-hosted, distributed Outage Management System (OMS). Responder is a complete solution that brings together functionality through integration of best-of-breeds systems.

Responder focuses on delivering the basic OMS tools in a convenient package within the GIS environment. Rather than imposing a sensitive and fragile data model, Responder seeks to make use of the most current data available to support the OMS and dispatching processes. And, in contrast to the traditional practice of creating an entirely proprietary environment for OMS, Responder uses common off-the-shelf GIS components and modern, IT-accepted architectural principles to meet its mission.


Responder map


With its emphasis on implementability and sustainability, Responder is a simple-to-use OMS that has been developed to be scalable and extensible. It offers users a significant strategic advantage: the ability to deploy OMS with low risk and at reasonable cost.

Telvent’s Responder leverages an organization's investment in ArcFM GIS to provide a trouble call analysis and OMS that offers:

  • Call entry and visualization
  • Incident creation and management
  • Graphical User Interface (GUI) based on ArcMap
  • Near real-time operation and fast, efficient updates
  • System reliability calculations (CAIDI, SAIDI, SAIFI, MAIFI)
  • Historical information and outage documentation
  • Crew dispatch and tracking
  • Network management (switching, tagging, cuts, splices/jumpers, etc.)
  • Support for web and desktop access
  • Support for alarms and events
  • Study modes
  • An application built on open standards - which utilize non-proprietary programming languages and provide standard interfaces for integration with other systems such as SCADA and telephony.


Web-based Call Entry


Data Maintenance

A key advantage of Responder is its use of an existing ArcFM GIS database. Other systems require a separate database, so when changes are made to the network, an update to the GIS database must be made, and then the same information must be entered into the OMS database.

Responder automatically incorporates changes made to the ArcFM GIS into the OMS database.

Multi-tiered Distributed Architecture Adapts to Your Organization

Responder takes advantage of state-of-the-art multi-tiered technology to offer even the most remote offices a robust, real-time representation of system switching state and outage conditions.

The component-centered, distributed design of Responder allows for great flexibility in combining hardware, software, and people for optimum performance within various geographic and organizational constraints.

User Interface

Since Responder runs within the ArcMap environment, users can leverage their knowledge of the GUI for navigating, locating, querying, editing, etc., eliminating the need for utility personnel to learn yet another interface. The additional tabular views of outage information are intuitive, user-friendly, and configurable to user needs and preferences.


Responder makes use of the utility geodatabase, open architecture, non-proprietary programming languages and Microsoft's COM and .NET development environments to greatly simplify integration, configuration, and customization. The ability to interface Responder with CIS, SCADA, IVR, and work management systems creates a sophisticated enterprise outage management environment.

The Responder Architecture

Responder is built utilizing the industry leading Microsoft .NET development environment. The following design principles highlight the approach and strategy for Responder:

  • Host the Outage Analysis Network within the ArcSDE geodatabase
  • Preserve the ArcGIS geodatabase model
  • Use circuit tracing and Feeder Management as a fundamental principle
  • Preserve the ArcFM Solution open architecture
  • Ensure Web services (COM/.NET) interoperability
  • Ensure Near Real Time (NRT) and CIS integration via XML (eXtensible Markup Language)
  • Leverage the core technology and components of ArcGIS and ArcFM to minimize development and to provide an upgrade path that protects investment over the lifecycle of the system


Responder Architecture
Responder Multi-tier Architecture


Responder's multi-tier architecture provides a number of potential benefits over the classic client/server architecture, including: increased scalability, easier deployment and upgrade strategies, enforced separation of business logic from presentation logic, and much more.

The business/application logic tier is the heart of Responder, and provides the logic for managing calls, incidents, customer information, and analysis services. This tier allows software clients to work with the Responder data at a conceptual level without requiring intimate knowledge of the underlying database structure.

Overall, Telvent’s OMS focus is on the ease-of-implementation, without neglecting significant functionality to support OMS operations. We emphasize and leverage the benefits of open architecture, with a GIS-centric OMS, without overlooking performance parameters.

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